The below paragraphs provide a welcome message from the festival organisers and an image showing the main stage.

We’ve created Wireless Festival for fans of world-class entertainment, and escapism who want to share experiences and make new ones.

Organising this event requires extensive planning, and we hope to provide everything you need to make it as memorable as possible.

Please take the time to read this accessibility guide carefully. It contains essential information, including things to remember to bring, how to access the festival site and the facilities available once inside.

Please remember to share this accessibility guide with your essential companion, as they must also know the information in this document.

We hope you have the best weekend!

The Accessibility Team

The following section provides a list of important updates, changes, or new features and facilities at Wireless Festival 2024, which are detailed further under the relevant headings and sections of this guide.

• The Accessibility Team.
• Feedback process, providing feedback and how to get help
• Viewing spaces and platforms.
• Sensory calm space.

This section lists all the things you need to think about or do before you leave home and the relevant documentation you will be required to bring to the festival.

BRING YOUR TICKETS

You will be sent your paper tickets in the mail or be instructed to collect them from the box office.

I already have my paper tickets:

Make sure you only bring the right ticket for the day it’s needed. We strongly suggest that you keep your other tickets at home.

I need to collect my paper tickets:

If you are collecting your tickets at the festival, you will need to go to the box office at the general admission entrance. ID is required to collect tickets at the box office. After you have collected your tickets, please make your way to the accessible entrance to collect your accessibility wristbands & essential companion tickets.

You will need to keep these paper tickets safe! Keep your ticket in a secure place until you are at the accessible box office.

Remember to only hand over your ticket to an official ticket scanner or the accessibility team at the accessible box office.

PRE-APPROVED ACCESSIBLE FACILITIES

Please check the email you should have received confirming the accessible facilities you have been pre-approved access to.

For search purposes, the email would have been sent from accessibility@wirelessfestival.co.uk, and the subject line would be: ‘Wireless Accessibility Approval Confirmation’

If you have not received an email, please email accessibility@wirelessfestival.co.uk before leaving home.

Please ensure you pack one of the following forms of identification with you:

• Nimbus access card
• Current passport
• Current driving licence

You will be asked to present these prior to collecting your wristbands.

If you are lucky enough to look under the age of 25, you may also be asked to show proof of age when purchasing alcoholic drinks at the bars.

MOBILE PHONE

Please ensure your phone is fully charged or you have a portable mobile charging device.

If you’re bringing prescribed medication, please ensure the following:

• Your medication is in the correct packaging with the dispensary sticker intact and issued in the ticket holder’s name.

Please note: Loose medication or medication that’s not in the correct packaging will not be permitted into the festival unless you have contacted us in advance for prior approval (e.g. because you are unable to bring the original packaging, in which case we will request evidence in support pre-event).

MEDICATION STORAGE

All medication must be clearly labelled with the customer’s name and contact details and will only be issued to the named customer or their essential companion, where applicable.

To make storage arrangements, customers are advised to contact the team in advance.

Designated medication storage is located within the Medical Tent within the main arena closest to the accessible entrance.

If you have been pre-approved to attend Wireless Festival with an essential companion, please ensure they arrive with you.

Your essential companion must be present with you at the accessible box office to receive their wristband.

Your essential companion must be willing and able to perform all your requirements, as needed, and be able to assist during an evacuation or other emergency.

If Wireless Festival finds evidence that your essential companion is not attending for the purpose of supporting your needs, they may be asked to leave the festival. Before taking this action, we will inform you, share the evidence used to reach our decision, and discuss alternative means for your needs to be supported.

Wireless Festival is an outdoor event, and most of the terrain is grass. Solid pathways or hard ground are absent in some parts of the event site. Many of the stages and entertainment areas are in areas with inclines or slopes.

In the event of rain, it is important to know that the terrain will likely become muddy and wet, making it harder to navigate. We recommend using wheelchairs or mobility scooters suitable for this terrain and bring the appropriate emergency tyre repair kit.

Whilst we hope for sunshine, please pack all the gear for all kinds of weather.

The next section provides travel options to Wireless Festival.

SITE ADDRESS

Wireless Festival is located at Finsbury Park, London, N4.

OPENING AND CLOSING TIMES

Day            Opening / Closing
Friday        13:30 – 20:00
Saturday   11:00 – 20:00
Sunday      11:00 – 20:00

Please note that times are subject to change.

TRAVELLING TO WIRELESS 

BY BUS: The closest bus stop to the accessible entrance is Finsbury Park Hornsey Gate, which services the W5.

The Finsbury Park bus station covers a lot more bus routes.
4, 19, 29, 106, 141, 153, 210, 236, 253, 254, 259, 279, 341, W3, W7.

On exit, the buses will be running from Finsbury Park Wells Terrace Bus Station. They will also run from Green Lanes and the north end of Seven Sisters Road.

All London buses have easy access ramps and enough room on board for one wheelchair. While most wheelchair types can fit on these buses, only certain models of mobility scooters can. Please check the Transport for London website for further information.

BY TUBE: It is approximately 0.4 miles from both Finsbury Park Station and 0.3 miles from Manor House Station to the accessible entrance. We would advise customers to arrive via Finsbury Park Station as there are accessible facilities within this station. The route from the station to the accessible entrance is a hard standing pathway.

The accessible entrance is approximately 700 meters from Finsbury Park Station and a 10-minute walk from Manor House Tube Station.

Finsbury Park has level access to the station. They have a lift that goes to Platforms 1 & 2. The platforms with step only access is / are 3,4,5,6,7 & 8. It’s important to note that this station will be busier than usual at the end of the night, so long queues are expected.

Manor House Station is nearby and is expected to be quieter. Although this station is not wheelchair accessible as it has step access only.

BY TAXIS: There will be a black cab taxi rank located on Green Lanes and a mini-cab pick-up on Osbourne Road.

UBER: During the day you are free to book an Uber to Woodstock Road, N4 3HA. This is the closest drop off to the Accessible Entrance. After the event, due to road closures and other Uber restrictions agreed with the Local Authority, you can pick up your Uber from Osbourne Road, N4 3EL. Please note it is approximately a 10 – 15-minute walk from the accessible entrance to Osbourne Road.

LEAVING THE EVENT:  
   
Remember that everyone is trying to leave the event at the same time, so it may take you longer to board a train at Finsbury Park or connect with a taxi or Uber.

The distance from the accessible entrance to the main stage viewing platform is 100 metres.

This section informs customers of the arrival and the wristband collection process. 

Upon arrival, please head directly to the accessible box office to collect your accessibility wristbands.

Please note that there will be queues at the box office and entrances. If you need help queuing or standing for long periods, please speak to a member of the team.

Seating and accessible toilets will be available in the box office area.

A hearing loop will be installed at the accessible box office.

The accessible box office is where you will have your festival ticket scanned. You will be given your accessibility wristbands that grant access to your pre-approved facilities.

If you have arrived at Wireless Festival and you have not previously applied for the use of accessible facilities, please speak to the team at the accessible box office.

If you have a pre-approved essential companion, they must attend the accessible box office with you to collect their wristbands.

Kindly note: the box office staff are unable to change or upgrade any tickets and you will be asked to leave the area if you arrive without the correct entry ticket.

It’s always advisable to bring a copy of your proof of your disability as not all disabilities are visible.

If you are a VIP ticket holder, you can collect your VIP wristbands & accessibility wristbands from the accessible box office.

Box office opening and closing times are as follows:

Day            Opening / Closing
Friday        13:30 – 20:00
Saturday   11:00 – 20:00
Sunday      11:00 – 20:00

Please note that times are subject to change.

GUEST TICKETS

For guest ticket holders, you may collect your wristband from either the guest box offices or accessible box office.

All festival attendees will be subject to a search of their bags, mobility aids and person.

You may request a female or male member of security to complete the search. Dogs may also be present.

Please be patient, as searches may cause waiting time and queuing.

To avoid any delays or issues, please review the prohibited items list that you cannot bring to the festival by visiting Wireless Festival Website.

There is a no re-entry into the festival if you need to leave to replenish essential items over the weekend. However, if you do need to leave the venue for an urgent reason relating to your disability, please inform the accessibility team who will be able to assist you where possible.

Please use the same route to exit the festival as you entered.

Please be aware that there will be times during the event where we must enforce strict road closures and curfews. This is to protect the safety of all our customers. Please be mindful of this and avoid leaving the festival during these times.

The image shows a map illustrating the event site.

View high res map here.

This accessibility guide’s information is also available on the Wireless Festival app. The app also contains helpful information, including set times, maps, and important updates by push notification.

Please download the festival app to your mobile phone by visiting the Apple Store or Google Play and searching for Wireless Festival.

This section provides information regarding the accessible facilities in the festival arena and how to access them.

Accessibility Information Point

Please speak to the team at the accessible box office or the main stage viewing platform if you have any questions during the event.

Refrigerated Medical Storage

If you have any medication requiring refrigeration, please bring it to the medical tent to be stored.

Accessible Toilets and Changing Places Unit

Accessible toilets are located around the arena toilet blocks and accessible viewing area. Please remember to show your wristbands when a staff member asks for them. We kindly request that essential companions and other members of your party do not use these facilities.

A changing places unit will be available at the main stage viewing area. This will accommodate larger wheelchairs. You access this by showing staff your wristband.

Accessible Service Areas

Accessible bar lanes with lowered service areas are available at the main festival bars. Please look out for the bars labelled Accessible Service Area. You and your essential companion can access the lowered bar areas by using the exit lanes of the bar queues, which bypasses the general queuing system. The lanes are staffed by security and stewards; please remember to show them your wristband.

Your raised viewing platform and ground-level viewing wristbands will give you access to these lanes.

Merchandise

The merchandise team will be bringing a selection of merch round the accessible viewing areas.

Food

We will issue a medical pass to those who need to bring their own food and drink into the arena.

The Accessibility Team will email you the pass and provide details of the specific items permitted for medical purposes. Please remember to follow the rules on the pass, as you won’t be allowed to take any other items.

Please ask the food stall staff to assist you if you require it, and as for the bars, please show your wristband.

Cashless Payments

Wireless is a fully cashless event. You can pay by debit or with credit card and digitally using your mobile phone if you have Apple Pay or Google Pay setup.

Accessible Viewing Areas

The viewing areas deliver an inclusive experience for accessibility customers. We expect all viewing area users to show kindness and consideration to others within these areas.

Raised Viewing Platform

• The raised viewing platforms are designated for wheelchair users and those with restricted mobility.
• Only the approved customer and their essential companion can access the raised viewing platform.
• A wristband system will control access to the raised viewing platform.
• In cases where a customer does not have an assigned Essential Companion, they can nominate one person to join them on the platform for the duration of the event.
• All raised viewing platforms are equipped with ramped access, wheelchair-accessible toilets, and charging points.
• Viewing platforms are not covered, so customers should dress appropriately for all weather conditions.

Viewing Platform Terms and Conditions

• Limited seating is available at each platform. We cannot guarantee customers will get a seat on the platform.
• Platforms operate on a first-come, first-served basis. Once the platform is at capacity a one in, one out policy will be implemented.
• Smoking, including e-cigarettes & vapes, is not permitted.
• Staff and security reserve the right to ask customers to leave the platform if you do not behave appropriately.
• Access to the viewing platform is strictly controlled. You need to apply in advance.
• Essential Companions are welcome to use available seating, however, please vacate if an accessibility customer requires a seat, or you are asked to do so by the steward.
• Some viewing platforms have power points for charging electric wheelchairs/medical equipment only. Please ask staff for details.
• Use of the platform implies acceptance of these conditions

Ground-Level Viewing Area

• A designated ground-level viewing area is available for individuals who require a less crowded area and the option of sitting for short periods.
• A wristband system will control access to the ground-level viewing areas.
• Limited seating is available in the ground-level viewing area, and it is operated on a first-come, first-served basis.
• All ground-level viewing areas have access to accessible toilets.
• If required, customers may be accompanied by an essential companion in the ground-level viewing area.

Assistance Dogs

Assistance dogs will be approved in accordance with the requirement indicated on your Nimbus Access Card or Digital Access Pass.

A spending area will be available for assistance dogs.

BSL Interpreting Performances

A British Sign Language performance interpreting service will be provided on request by fully qualified interpreters from Performance Interpreting.

Please make sure you request this service on the Accessible Facilities Application Form. The BSL interpreters will be based in the ground level viewing areas.

Medics, medical care, and supplies are available in the main arena at next to the bars by Casa Bacardi which is located on the map. If you require urgent medical attention, please alert a member of the team who can assist you.

A welfare tent is also available where experienced and caring staff are on hand to provide confidential advice about drugs, alcohol, substances, sexual health and general assistance, counselling, and advice for anything that is troubling you. This is located by first aid next to the bars by Casa Bacardi.

Sensory Calm Tent

A sensory calm space will be available within the main arena. The aim of this space is to provide a safe, low-level stimulation and recalibration zone for any customers with accessibility requirements who need to use it. The sensory calm tent will be located just to the side of the entrance of the Reservoir Food & Bars.

Leaving The Arena

When the main headliner concludes each evening, we recommend that customers on the viewing platform and in the ground-level viewing wait until the initial crowd has left the arena.

Please leave the arena via the accessible entrance you came in through as the route back to the transport areas is dedicated to accessibility customers and park users – not the general event crowds

The following information details the team that will be onsite, how to provide feedback and how to seek help.

Live Nation have partnered with Nimbus Disability, the expert team that pioneered the multi-award-winning Access Card.

Accessibility Team members can be identified by their purple coloured tabards.

The Accessibility Manager and will be responsible for the team and looking after you whilst onsite.

The Accessible Box Office Manager and will ensure your wristbands and pre-approved facilities are provided to you.

The Accessibility Arena Manager and will ensure that all the accessible facilities in the main arena run smoothly. We encourage you to report any arena issues to the team on site so that we can assist you.

A team of security and stewards will be in the accessible viewing areas in the arena. They will be identifiable by their coloured, numbered tabards. They are there to keep you safe and will do their best to help you.

The whole team will work hard to ensure you have a positive experience at Wireless Festival and welcome your feedback about any aspect of the festival.

The below section informs customers of the options available to provide feedback on their experience, ask questions or how to get help during the event.

HOW TO GET HELP

The best place to seek help is at the Accessible Viewing Area or the Accessible Box Office during opening times. The team will be in radio contact with members of the senior management team and event safety should they need support or further escalate the situation.

• The accessibility arena manager and team will be available to assist you in the arena.
• Security & stewards are located across the arena and can assist you anytime.

If you find yourself lost, please ask for directions.

Wireless Festival has several live reporting facilities available to customers. If you need assistance, please speak to a team member at one of the following locations:

• Accessible box office, when open.
• Main stage accessible viewing area.
• General arena information hub within the main arena.

In addition to the in-person facilities, a phone line is available, answered by the team onsite

The phone-line number has been sent to customers who have been approved for accessible facilities. If you have applied for accessible facilities at Wireless and have not received this, please contact the accessibility team.

Please be aware that phone reception can be temperamental, and the phone reception may not always be the strongest. The phone may

become busy at peak times, so please be patient with us. We accept text messages from those who cannot make calls due to access requirements.

By email: accessibility@wirelessfestival.co.uk

Please note that all feedback or complaints will be reported using a central system and, if necessary, the team will escalate your enquiry to senior event management and event safety control.

If you wish to leave the event early because of a problem, please speak to a member of the Accessibility Team to make a record of this.

We hope you enjoy the show!

The Accessibility Team