This accessibility guide can also be viewed by picking up a returnable copy from the accessible box office.
We are looking forward to welcoming you to this year’s Wireless Festival.
Please take the time to read this accessibility guide carefully. It contains essential information including what to bring to the event, how to access the event site, and details of the facilities available inside.
All accessible facilities and locations are marked on the accessibility site map which you can find in this guide.
Please remember to share this accessibility guide with your essential companion, as they must also know the information in this document.
If you have any questions that aren’t answered in the guide, please do not hesitate to contact the accessibility team using the Wireless Festival Accessibility Contact Form.
DOWNLOAD YOUR TICKETS
Please download the Ticketmaster (or other relevant ticket agent) app on your phone and preload your ticket before arriving at the event. This will ensure that you won’t have to worry about having a good signal on your phone at the event.
Please open your phone’s app store and search Ticketmaster UK and then download the app.
We will need to scan the QR code on your digital ticket when you arrive in order for you to enter the event. Please remember to make sure your phone is charged.
APPROVED ACCESSIBLE FACILITIES
Please find the email you received from us with confirmation of your approved accessible facilities.
To help you find this email, it was sent from accessibility@wirelessfestival.co.uk with the subject line Wireless Accessibility Approval Confirmation.
If you cannot find the email, please contact us using the Wireless Festival Accessibility Contact Form before leaving home.
Please ensure your phone is fully charged or you have a mobile charging device.
Please ensure you bring one of the following forms of identification with you:
• Nimbus Access Card
• Current passport
• Current driving licence
• Any Live Nation Digital Access Pass + Photo ID
You will be asked to present your form of identification when collecting your wristbands.
If you are lucky enough to look under the age of 25, you may also be asked to show proof of age when purchasing alcoholic drinks. Please note that the bars will not accept Nimbus Access Cards as proof of age.
If you’re bringing prescribed medication with you, please ensure that your medication is in the correct packaging with the dispensary sticker intact and issued in your name.
If you need to bring in loose medication or medication that’s not in its original packaging, you will need to bring the prescription(s) with you.
MEDICAL MARIJUANA
Medical marijuana prescribed for daily use may be brought into the event. Please bring the medication in its prescribed form together with the original prescription supporting its use for the entire duration of your time at the event. You may be asked to present this, along with identification matching the name on the prescription, upon entry.
STORAGE FOR REFRIGERATED MEDICATION
Refrigerated storage for medication is available at the following locations:
· The Medical Tent within the main arena, closest to the Accessible Entrance
This facility is only for the storage of medication that requires refrigeration.
STORAGE FOR NON-REFRIGERATED MEDICATION
If you need to store non-refrigerated medication, it can be stored in the at the Medical Tent within the main arena, closest to the Accessible Entrance.
CONTROLLED SUBSTANCES
If you wish to store any controlled substances, they can be stored at the Medical Tent within the main arena.
LABELLING
All medication must be clearly labelled with the following:
· your full name
· your date of birth
· your phone number
· Your essential companion’s full name if you wish for them to collect and store your medication.
Medication will be signed in and out by a manager and will only be issued to the named customer or their essential companion, where applicable.
FOOD
All Wireless customers are permitted to bring a small amount of food for personal consumption into the arena.
Accessibility customers are permitted to bring additional food in excess of the usual amount into the arena.
(This increased allowance applies to accessibility customers only and not to essential companions or friends and family).
DRINK
All Wireless customers are only permitted to bring empty plastic bottles up to 500ml in size to use at the refill water points inside the festival. Metal bottles are not permitted. This includes Accessibility customers.
No alcohol may be taken into the arena.
For security reasons, we ordinarily only permit customers to bring a small bag (A4 size) into the arena.
Accessibility customers are entitled to bring a bigger bag into the arena. (One bag only per accessibility customer).
This larger bag allowance is granted to the accessibility customer only. Please understand that this change to the policy is for the benefit of you, the accessible customer only, and we cannot extend it to other members of your party.
The bag can be carried by you or someone on your behalf, if preferred.
Please remember that your bag will be searched on entry into the arena.
If you have been approved to attend Wireless with an essential companion, please ensure they arrive with you. Your essential companion must be present with you at check-in to have their ticket scanned and receive their wristband.
Please ensure that your essential companion is willing and able to fulfil all your requirements, as needed, and will be able to assist during an evacuation or other emergencies.
If we find evidence that your essential companion is not attending for the purpose of supporting your needs, they may be asked to leave the event. Before taking this action, we will inform you, share the evidence used to reach our decision, and discuss alternative means for your needs to be supported.
Wireless is an outdoor event, and most of the terrain is grass. Solid pathways or hard ground are absent in some parts of the event site. The food, drink and stages are in areas with inclines or slopes.
In the event of rain, it is important to know that the terrain will likely become muddy and wet, making it harder to navigate. We recommend using wheelchairs or mobility scooters suitable for this terrain and bringing the appropriate emergency tyre repair kit.
Whilst we hope for sunshine, please pack gear for all kinds of weather.
Please note, there is no buggy service at these events.
SITE ADDRESS
Wireless is located at Finsbury Park, London, N4 2AL.
OPENING AND CLOSING TIMES
Accessibility Box Office:
· Friday 11th July 13:30 – 20:00
· Saturday 12th July 11:00 – 20:00
· Sunday 13th July 11:00 – 19:00
Arena:
· Friday 11th July 13:30 – 22:30
· Saturday 12th July 11:00 – 22:30
· Sunday 13th July 11:00 – 21:30
LOCAL BUSES
The closest bus stop to the Accessible Entrance is Finsbury Park bus station, and is served by many routes including 4, 19, 29, 106, 141, 153, 210, 236, 253, 254, 259, 279, 341, W3, W7.
On exit, buses will run from Finsbury Park Wells Terrace Bus Station. They will also run from Green Lanes and the north end of Seven Sisters Road.
All London buses have easy access ramps and enough room on board for one wheelchair. While most wheelchair types can fit on these buses, only certain models of mobility scooters can. Please check the Transport for London website for further accessibility information.
TUBE
It is approximately 330 meters from Finsbury Park Underground Station and 1000 meters from Manor House Station to the Accessible Entrance. We would advise customers to arrive via Finsbury Park Station as there are accessible facilities within this station. The route from Finsbury Park Station to the Accessible Entrance is a hard standing pathway. From Manor House there are some sections of path on grass.
Finsbury Park has level access to the station. They have a lift that goes to Platforms 1 & 2. The platforms with step only access are 3,4,5,6,7 & 8. It’s important to note that this station will be busier than usual at the end of the night, so long queues are expected.
Manor House Station is nearby and is expected to be quieter. However please note that this station is not wheelchair accessible as it has step access only.
Please check the Transport for London website for further accessibility information.
TRAIN
It is approximately 330 meters from Finsbury Park Station to the Accessible Entrance.
This station has step-free access to all platforms, accessible ticket machines, induction loops, and ramps for train access. Please note it does not have accessible toilets.
For further accessibility information at this station please go to the Finsbury Park Station website.
COACH
The official coach partner for Wireless is Big Green Coach. Please visit the Big Green Coach website for coach travel information.
Coaches will drop passengers at Manor House. If you are arriving by coach, you may enter via the Manor House Entrance.
TAXI
There will be a black cab taxi rank located on Green Lanes and a mini-cab pick-up on Osbourne Road.
UBER
You are advised to book your Uber from Osbourne Road. Please note it is approximately 0.6 miles from the Accessible Entrance to Osbourne Road
You can collect your accessibility wristbands from any entrance at the event; however, we recommend using the dedicated Accessible Entrance. The location of all entrances is marked on the accessibility map.
You will not be given an event wristband. You will only need to collect your accessibility wristbands.
AT THE BOX OFFICE
There is a dedicated Accessible Entrance between Finsbury Park Skate Park and Tennis Courts. The main entrance also has a dedicated service area for accessibility customers.
The location of all entrances are marked on the accessibility map.
Please have the Ticketmaster app open, showing your ticket and QR code. Please also have your I.D ready. Note that you will not collect an event wristband.
If you are attending with an approved essential companion, they must attend the box office with you to collect their wristbands.
Please be aware that it is likely that there will be queues at all box offices, particularly when the event opens. All box offices have a lowered counter where possible. Where this is not possible, the staff will be available to assist you from in front of the box office. Please just ask if you need assistance and they will be happy to help.
Box office opening and closing times may differ depending on the type of ticket you have. Please note that times are subject to change.
GUEST TICKETS
For guest ticket holders, you may collect your wristband from either the guest box office or the Accessible Box Office. Please note that the Accessible Box Office is step free, close to the main stage viewing areas, and has a lowered service area and hearing loop.
Event attendees are subject to a search of their bags, mobility aids and person.
You may request a female or male member of security to complete the search. Dogs may also be present. There will be accessible toilets nearby.
To avoid any delays or issues, please review the prohibited items list that you cannot bring to the festival by visiting Wireless Festival Website.
ARENA ACCESSIBILITY INFORMATION HUB
There is a tent in the arena staffed with a team to help answer any questions you may have during the event. It’s open during the arena opening hours.
You will find this at the Airhub just inside the main entrance.
ACCESSIBLE TOILETS AND CHANGING PLACES UNITS
Accessible toilets are located within the arena toilet blocks and accessible viewing areas. Please remember to show your accessibility wristband when a staff member asks to see it. A changing places unit will be available at the main stage viewing area.
If you have the WC symbol on your Nimbus Access Card or Digital Access Pass, you will be offered a JCW Wristband (Just Can’t Wait) when you collect your accessibility accreditation. This wristband is to help you indicate to other customers and staff that you have urgent toilet requirements.
We respectfully ask that all customers be considerate of one another. Please be aware that toilet facilities will be busier during peak times such as artist changeovers.
BAR SERVICE AREAS
Accessible bar lanes with lowered service areas are available at the main event bars. Please look out for the Accessible Bar Lane signs. You and your essential companion can access the lowered bar areas by using the exit lanes of the bar queues, which bypass the general queue system. The lanes are staffed by security and stewards; please remember to show them your wristband.
MERCHANDISE
An accessible serving area is available at the merchandise stall; please look out for the wheelchair signs. Your accessibility wristband will give you access to the accessible merchandise serving area.
FOOD
If a food trader has been unable to adjust their vehicle to allow for a lowered service point, the staff will be available to assist you from the front of the unit. Please just ask if you need assistance and they will be happy to help.
CASHLESS PAYMENTS
Wireless is fully cashless. You can pay by debit or with credit card. You can also use Apple or Google pay if you have those set up on your phone.
ACCESSIBLE VIEWING AREAS
There are raised viewing platforms and ground level viewing areas at the main stage and second stage.
Your accessibility wristband will give you access if you have been approved for this facility.
Raised Viewing Platform
• The raised viewing platforms are designated for wheelchair users and those with restricted or limited mobility.
• Only the approved customer and their essential companion can access the raised viewing platform.
• A wristband system will control access to the raised viewing platform.
• In cases where a customer does not have an assigned Essential Companion, they can nominate one person to join them on the platform whilst they make use of the facility.
• All raised viewing platforms are equipped with ramped access, wheelchair-accessible toilets, and charging points.
• Viewing platforms are not covered, so customers should dress appropriately for all weather conditions.
• Once the platform is at capacity a one in, one out policy will be implemented.
• Smoking, including e-cigarettes & vapes, is not permitted.
• Staff and security have the right to ask customers to leave the platform if the customer is behaving inappropriately.
Ground-Level Viewing Area
• A designated ground-level viewing area is available for individuals who require a less crowded area and the option of sitting for short periods.
• A wristband system will control access to the ground-level viewing areas.
• Limited seating is available in the ground-level viewing area.
• All ground-level viewing areas have access to accessible toilets.
• If required, customers may be accompanied by an essential companion in the ground-level viewing area.
• Staff and security have the right to ask customers to leave the ground-level viewing area if the customer is behaving inappropriately.
A spending area will be available for assistance dogs, located behind the Main Stage Viewing Platform, close to Gate D. Please ensure you use these spaces only and always clear up after your assistance dog using the bins provided.
A British Sign Language performance interpreting service will be provided on request by fully qualified interpreters from Performance Interpreting.
If you have indicated that you require this service and have given consent for your contact details to be shared with the interpreters, they will contact you directly. This is so that you can liaise with them about what performances you want interpreted.
If you would like to be contacted by the interpreters and have not yet given your consent, please contact us using the Wireless Festival Accessibility Contact Form
MEDICS
Medics, medical care, and supplies are available next to the Finsbury Park Arena Entrance.
If you require urgent medical attention, please alert a member of staff who can assist you.
WELFARE
A welfare tent is located in the by the main arena first aid tent located next to the bars. Experienced and caring staff are on hand to provide confidential advice about drugs, alcohol, sexual health and general assistance, counselling, and advice for anything that is troubling you.
SENSORY CALM SPACE
There is a sensory calm tent at the event, located just outside the entrance to the food and drink area.
The aim of this space is to provide a safe, low-level stimulation and recalibration zone for any customers who need to use it.
Please leave the event via the entrance you entered at. The main flow of people will leave via another exit.
ROAD CLOSURES AND TRAFFIC CURFEWS
Please be aware that there will be times during the event when we must enforce strict road closures and traffic curfews. This is to protect the safety of all our customers.
Road curfews on Seven Sisters Road and Stroud Green Road will be in place from 21:00 to 00:00
Please be aware that these times are subject to change at short notice.
LEAVING THE ARENA
When the main headliner concludes, we recommend that customers on the viewing platforms and in the ground-level viewing areas wait until the initial crowd has left the arena before leaving themselves.
If you wish to avoid the road closures, you will need to leave prior to the curfew times. This will mean leaving before the headliner has finished.
Please be aware that there may be long queues when leaving the event by car or public transport, as vehicle curfews are necessary to allow pedestrians to leave the site safely, and everyone is trying to leave the event at the same time. It may take you longer than usual to board a train at Finsbury Park or connect with a taxi or Uber.
RE-ENTRY
There is no re-entry into the event. However, if you do need to leave for an urgent reason, please inform the accessibility team who will assist you where possible. Please use the same route to exit the festival as you entered.
Our accessibility team will be on hand to look after you whilst onsite. Accessibility team members can be identified by their purple tabards.
The accessibility box office team will ensure your wristbands and pre- approved facilities are provided to you.
The accessibility manager will ensure that all the accessible facilities in the arena run smoothly. We encourage you to report any arena issues to the Accessibility Info Point at the Airhub next to the main entrance so that the team can assist you.
A team of security and stewards will be in the accessible viewing areas in the arena. They can be identified by their coloured, numbered tabards. They are there to keep you safe and will do their best to help you.
The whole team will work hard to ensure you have a positive experience at Wireless and welcome your feedback about any aspect of the event.
If you need assistance, please speak to a team member at one of the following locations:
• Accessibility box office (on arrival)
• Arena accessibility information hub
• Accessible Viewing Areas
• You can also contact the team by phone at 07836 312 195
• By using the Wireless Festival Accessibility Contact Form
Please be aware that phone reception can be temperamental, and the phone reception may not always be the strongest. The phone may become busy at certain times, so please be patient with us. We accept text messages or WhatsApp from those who cannot, or prefer not to, make calls.
What3Words is a geocode system designed to identify any location within a resolution of approximately 3m. It is an easy way to find and share exact locations. We have listed below some key site locations for you.
You can either download the app or use the What3Words Website.
Accessibility Box Office – unless.comical.flock
Accessibility Pick Up and Drop Off Point (Osbourne Road) – lift.rally.family
Ticket Resolution Office – towns.richer.impact
Guest Box Office – bags.adopt.nets
VIP Box Office – voice.gifts.dive
Medical – link.gates.trips
Welfare – assist.hatch.rated
Airhub – gaps.lovely.camp
Main Stage Viewing Areas – easy.baking.proof
Second Stage Viewing Areas – actors.ruby.chop
ACCESSIBILITY MAP