At Wireless Festival, we aim to create an event that is accessible for all our customers.
Wireless Festival has a dedicated Disabled Access Team working all year round to assist customers with disabilities.
Members of the Disabled Access Team will be on site throughout the festival.
Customers who wish to apply to use the access facilities must complete and submit an Access Application Form prior to arriving on-site.
Applications for Wireless 2024 are currently closed, to join our mailout list to be notified as soon as application open, please email access@wirelessfinsbury.co.uk
If you or anyone in your party is a Guest with access requirements, please apply for the facilities you require, please note you do not need to wait to be approved as a Guest before you apply for access.
Please note, we do not sell disabled or accessible ticket types.
All customers must first purchase a ticket for the festival.
Click here to purchase tickets.
Once customers have purchased their ticket, they should complete the Access Application Form to request all access provisions that they require (including a PA/Companion ticket).
The Access Application is currently closed.
When applying for access, customers need to provide one of the following forms of documentation which will act as evidence for your requirements.
· DLA (Care and / or mobility)
· PIP (Personal Independence Payment)
· A Medical Professionals letter (to be reviewed case by case)
· Armed Forces Independence Payment
· War Disablement Pension
· D/deaf or blind registration
· The Nimbus Access Card
· Blue Badge (Permitted for parking requests only)
If you do not have one of the forms of documentation listed above, please contact us, and we will be able to advise.
Alternatively, if customers have the required documentation but are unable to include it in their application, they can be submitted by email or post. Please see the Additional Notes section on the application form.
Without this documentation, we will be unable to grant you access or provide PA/Companion Tickets
Please note: If you are on the Festival Republic access database (i.e., have previously applied and ticked yes to join our database when you were approved within the last three years) you may not need to re-supply documentation.
Whilst submitting their application form, customers can request to join the Festival Republic Access Database. Once accepted, it is not necessary to resubmit documentation for three years.
Customers still need to complete the Access Application Form for each show they are attending, however, they will be pre-approved for access at our festivals so long as their requirements remain the same.
Please note: Once approved, we will only retain your name and email address. We will never use your information for any other purposes (unless stated) or share this with any third parties.
We aim to process all applications within 4 weeks of customers submitting an Access Application Form.
If after 6 weeks a customer has not had their application processed, the Access Team can be contacted on 0207 009 3490 or by emailing using our enquiries form.
Once your application has been processed and approved, we will send a confirmation email detailing the facilities you have requested access to and confirming your PA/Companion Ticket (if applicable).
Nearer the event, approved applicants will be sent an email containing the Disabled Access Guide.
Applications will close Friday, 16th June 2023.
If applications have closed and you feel you cannot attend without the support of the Access Team, please contact us.
Please note that due to capacity, we may not be able to accommodate some requests such as use of the accessible viewing platform.
If a customer is unable to attend Wireless Festival without support from a PA/Companion/, then we will provide an additional ticket at no extra cost.
Customers can apply for a PA/Companion Ticket on the Access Application Form.
Please note: Before applying for a PA/Companion Ticket customers must buy their own ticket.
Customers should not purchase a ticket for their PA/Companion.
We are unable to refund tickets purchased for PA/Companion.
The PA/Companion must be willing and able to perform all requirements as needed by the access customer and must provide assistance to the customer during the unlikely event of an evacuation or other emergency.
If a child or teen requires a PA/Companion Ticket, please purchase a ticket for the child and an accompanying adult ticket holder (as per T&Cs). You can then apply for a PA/Companion ticket.
If customers are unsure which ticket type to purchase, please contact the Access Team and we will advise.
First, purchase a standard ticket for the days you wish to attend. Once you have purchased your ticket we ask you to complete and submit an Access Requirements application form which consists of questions regarding your requirements at the event. Along with this we ask for supporting documentation for validation of your request.
Our Access Scheme allows you to apply for the following facilities:
To allow us to plan for site services, facilities and infrastructure we would ask you to submit your application for any access requirements no later than two weeks before the show 7/7/23.
This gives the team time to process your application and deal with any queries. Applications received outside of this cut-off date may not be able to be processed.
If a customer is unable to attend the festival without the support from a PA, then we will provide an additional PA ticket at no extra cost.
This ticket can only be approved by the Access Team.
Please do not buy a ticket for your PA as this will not be refunded if they are approved.
Please apply for your PA ticket using our access requirements application form.
The PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit and would be available and able to help you in the event of an evacuation.
Accessible viewing platforms (AVP) will be provided.
These are managed by the Disabled Access Arena Manager supported by a team of stewards and security.
All AVPs have ramped access, wheelchair-accessible toilets, and charging points.
Limited seating is also available at each platform.
As AVPs have a limited capacity, these are strictly for Access Customers and their PA/Companion. If customers have several people attending the festival with them, they can swap their PA/Companion access to the AVP throughout the festival.
Ask a member of the check-in team how this works when you collect your wristbands at the event.
We operate the AVPs on a first come, first served basis. Whilst we try to ensure that we have sufficient space for everyone, demand varies, so there may be a wait as we operate a 1-in-1-out policy when at capacity.
Wheelchair-accessible and standard toilets are located at the accessible viewing platforms.
We will provide a dedicated entrance for Disabled Customers to access the festival. Details of the location of this entrance will be sent out in advance. You can watch a video of the route in the ‘Disabled Access Route from Finsbury Park Station’ tab.
We also have dedicated access lanes at each main bar. This section of the bar has a lowered counter and bypasses the main queuing system.
A British Sign Language performance interpreting service will be provided on request by fully qualified interpreters from Performance Interpreting.
Please make sure you request this service on the Access Application Form. See the Applying for Access tab for more info.
Customers who have requested the service will be contacted by the interpreting team to get an understanding of which performances they would like covered; this is not guaranteed and subject to change; however, helps the team draft an interpreting schedule.
Full performance interpreting schedules will be included in our Access Guide, along with details and the location of our information and welfare service available for D/deaf customers at Wireless Festival.
Hearing loops will be installed at the accessible check-in and at the AVP.
Locations will be shown in the Access Guide.
If customers require secure refrigerated medication storage, they should request this on the Access Application Form You can find the form below the Applying for Access tab.
If customers require secure refrigerated medication storage, they should request this on the Access Application Form You can find the form below the Applying for Access tab.
Specific travel information will be sent out by email to Access Customers prior to the event.
There is no parking at this festival.
For more information on street parking please go to the Haringey Council website here.
Customers who have applied and been process for Disabled Access will be sent a Disabled Access Guide (via email) prior to the event.
The Disabled Access Guide will include arrival information, site changes and updates, access maps (including route distances, charging points, accessible toilet, and platform locations, etc), opening times, access facilities, and more!
We recommend customers save, or print if preferred, a copy of the Access Guide for your reference.
No hard copies will be available on-site and mobile service can vary.
Smoke machines, strobe lights, lasers, fireworks, and other effects may be in use at this event. Anyone affected by these should bear this in mind.
If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep all medication in its original boxes. There will also be a fridge available if you require cold storage for your medication.
Medical and Welfare Facilities are available throughout the festival.
Doctors, paramedics, first aiders, and fully equipped ambulances are based at the medical centre.
Security and Stewards are deployed throughout the festival.
They are briefed to offer information, help, and support.
If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.
In the unlikely instance of a site evacuation, please ensure that your PA/Companion is aware that they are your main point of assistance in an emergency.
Security and stewards will assist in moving everybody to a place of safety.
Wireless Festival is an outdoor event and has some sloping grass areas that are steep in sections.
Some grassed areas are large with no solid pathways or hard ground.
It is important to be aware that during inclement weather, some parts of the site may be muddy, water-logged, or dusty and may be difficult to navigate around.
Access Viewing Platforms are not covered so please dress appropriately and for all weather conditions.
Contact form: Here
Post: Access Team, Festival Republic, 30 St John Street, London, EC1M 4AY
Phone: 0207 009 3487
Office opening times: 10am – 6pm, Monday to Friday.