Info

Info category — Access Info

Access At Wireless

At Wireless we aim to create an event that is truly accessible for all, by providing a variety of facilities on-site to cater for all abilities. A full list of these facilities, available for both Access and D/deaf customers, will be listed here in detail closer to the event.

Applying For Access

In order to provide the best possible experience, we ask that everyone who wishes to use the Access facilities at Wireless complete and submit an Access Requirements Form prior to arriving on-site.

Please note: all customers who wish to use our Access facilities must first purchase / own a ticket (Weekend or Day) to Wireless 2021 before applying. If you will require a Companion/PA whilst at Wireless, please refer to our ‘Companion/Personal Assistant (PA) Tickets’ section.

ACCESS REQUIREMENTS FORM

Our 2021 Access Requirements Form is: Not Currently Live

Sign up to the Access Mailing List to receive a notification when our form goes live. Notifications will be sent in the coming months when the Access Team return to work.

 

 

Access Guide

Everyone who successfully applies for access at Wireless will be sent an Access Guide (via email) prior to the event, including detailed access information.

The Access Guide will include:
  • Arrival Information
  • Site Changes and Updates
  • Access Maps (including route distances, charging points, accessible toilet and platform locations and more)
  • Opening Times
  • Access Facilities and more

We recommend saving and printing a copy of the Access Guide for your own reference (once available), as no hard copies will be available on-site.

A downloadable copy of the Access Guide will also be available here nearer the event.

Companion / Personal Assistant (PA) Tickets

ADULTS

If a customer is unable to attend Wireless without the support from a Companion/PA then we will provide an additional ticket at no extra cost.

You can apply for a Companion/PA Ticket when completing your Access Application Form.

Please note:
  • You do not need to purchase a Companion/PA Ticket, however Access Customers will need to purchase a ticket for themselves before applying. We are unable to refund tickets purchased for a companions/PAs.
  • Companion/PA Tickets are provided on the expectation that companions/PA’s are willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.
  • Companion/PA Tickets must be applied for via the Access Requirements Form, and can only be approved by members of the Access Team.

CHILD (UNDER 12)

If a child under the age of 12 (aged 11 or younger) at the time of the event requires a PA Ticket, please contact us directly so we can advise.

Arena Facilities

More information coming soon.

Travel & Arrival

More information coming soon.

For general details, please see our Travel Info section.

D/deaf Customers

More information coming soon.

Other Information

TEMPORARY IMPAIRMENTS

Please note that our Access facilities are unable to cater for people with temporary impairments such as broken bones, healing injuries or pregnant women.

If you have a temporary impairment, please be aware that there will be a lot of walking at Wireless Festival. Chairs are not allowed to be brought into the festival.

EFFECT LIGHTING

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at Wireless. Anyone affected by these should bear this in mind.

MEDICATION

If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep medication in its original boxes. There will also be a fridge available if you require cold storage for your medication.

MEDICAL AND WELFARE

Medical and Welfare Facilities are available at Wireless, located in the Arena (clearly sign-posted). Doctors, paramedics, first aiders and fully equipped ambulances are based at all our medical facilities, along with contacts for local pharmacies and emergency dentists.

SECURITY AND STEWARDS

Security and Stewards will be on hand in the Arena.

They have been briefed to offer information, help and support. If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Security and stewards located near the viewing platform will assist in moving everybody to a place of safety.

GROUND CONDITIONS / WEATHER

Wireless Festival is an outdoor event taking place at Crystal Palace Park on a mixture of grass and hard standing pathways.

It is important to be aware that during inclement weather some parts of the site may be muddy, water-logged or dusty, and may be difficult to navigate around.

Our Access Viewing Platforms are uncovered so please dress appropriately, and for all weather conditions.

Contact Info (Access)

The Access Team are not currently working, however they are due to return in the coming months. If you require further assistance or information that cannot be found on the website, please contact Customer Service via:

  • Email: info@festivalrepublic.co.uk
  • Post: Access Team, Festival Republic, 30 St John Street, London, EC1M 4AY
  • Phone: 0207 009 3490 (currently not in operation)
  • Fax: 08700949100 (currently not in operation)

Office opening times are: 10am – 6pm, Monday to Friday.

Please note: we aim to respond to all email enquiries within two working days, however this may take longer during busy times.