We look forward to welcoming you to Wireless Festival 2025. We are committed to creating an inclusive environment for all our customers.
Here you will find details of the accessible facilities available at the festival, as well as information about attending as an accessibility customer. A site plan, showing the location of all our facilities, will be made available at a later date.
Due to demand, applications for the Raised Viewing Platform and the Ground Viewing Area on Sunday are CLOSED as they are at capacity
We are proud to be partnering once again with Nimbus Disability and the Access Card. All customers applying for accessible facilities at Wireless will need to have either a valid Nimbus Access Card or a free Wireless Digital Access Pass. If you haven’t got one of these, details of how to register with Nimbus are outlined in Paragraph 3 of this section.
1. Purchase your ticket to Wireless
Before applying for accessible facilities, please buy your Wireless ticket first.
Please do not purchase a ticket for your essential companion. Essential companion tickets will be dealt with as part of your application.
Once you have purchased your ticket, please return to this page to apply for use of the accessible facilities.
2. Already have a valid Nimbus Access Card or Digital Access Pass?
This section applies if you hold a valid Nimbus Access Card, or you already have a Wireless Digital Access Pass from 2024 (or from any of these festivals).
All you will need to do now is complete the Wireless Accessible Facilities application form. Please have your Access Card or Digital Access Pass I.D number with you, as you will need to input this on your application form.
3. Don’t have a Nimbus Access Card or Digital Access Pass?
If you don’t already have a Nimbus Access Card or Digital Access pass, you will need to apply for a free Wireless Digital Access Pass with Nimbus.
How to apply for a Wireless Digital Access Pass
First, you will need to register your proof of disability with Nimbus.
To register your proof of disability, you will be asked to provide some supporting documentation and information which will be assessed by Nimbus.
Once this has been successfully assessed, you will be issued your Wireless Digital Access Pass (or your Access Card, if you have upgraded).
Your Wireless Digital Access Pass will be valid for 3 years to use at Wireless (and at any of these festivals)
Apply for a free Wireless Digital Access Pass here.
Once you have received confirmation of your Wireless Digital Access Pass (or Access Card) from Nimbus, return to the Wireless Accessible Facilities Application Form to apply for use of the accessible facilities.
4. I have completed the Wireless Accessible Facilities application form – what do I do now?
The Wireless Accessibility Team will review your application and will contact you by email once it has been processed.
5. Temporary Impairments
Please note that our accessible facilities are unable to cater for people with temporary impairments. A temporary impairment is anything that affects an individual for less than 12 months such as broken bones, healing injuries or pregnancy.
An essential companion ticket is provided to those customers who would be unable to attend without the help and support of another person. If your Nimbus Access Card or Wireless Digital Access Pass indicates the essential companion requirement, we will automatically provide you with an essential companion ticket free of charge.
Please do not purchase a ticket for your essential companion. Essential companion tickets will be dealt with as part of your application.
Your essential companion must be aged 18 or over.
They must be willing and able to perform all your requirements and must provide assistance to you during the unlikely event of an evacuation or other emergency.
If your essential companion wishes to bring a child into the festival, then the child must be accompanied by another adult who has purchased a ticket.
If the customer approved for an essential companion on their Nimbus Card is a child of 12 years or under, they must also be accompanied by an adult that has purchased a ticket. The child cannot attend the festival with the essential companion alone.
If you need different people to assume the role of your essential companion throughout the festival, please indicate this on the Wireless Accessible Facilities Application form in the Additional Information section.
ACCESSIBLE VIEWING AREAS
Due to demand, applications for the Raised Viewing Platform and the Ground Viewing Area on Sunday are CLOSED as they are at capacity
There are various accessible viewing areas available within the arena.
Raised Viewing Platform
The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved in accordance with the requirements indicated on your Nimbus Access Card or Wireless Digital Access Pass.
Only the approved customer and their essential companion will have access to the raised viewing platform. This allows us to accommodate as many customers, who require use of this facility, as possible. If you have not been approved for an essential companion, you may bring one other person with you to the accessible viewing areas.
All raised viewing platform has ramped access, wheelchair-accessible toilets, charging points and drinking water.
Limited seating is also available at the platform.
The raised viewing platform may get busy. Please note that these are operated on a first come first served basis.
The raised viewing platform is not covered so please dress appropriately for all weather conditions.
Ground Viewing Area
A dedicated ground viewing area is available to those who need a less crowded area and the option of sitting for short periods of time.
Access to the ground viewing area will be approved in accordance with the requirements indicated on your Nimbus Access Card or Wireless Digital Access Pass.
The ground viewing areas are situated in front of the raised viewing platforms and are separated from the main crowds by a barrier. These are primarily standing areas, although limited seating is available and is operated on a first come first served basis.
Customers may be accompanied in the ground level viewing area by a companion.
ACCESSIBLE TOILETS
Wheelchair accessible and standard toilets for accessibility customers are located at the Accessible Viewing Area. They are available to all accessibility customers.
CHANGING PLACES
In the arena, there is a changing places unit featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)
ACCESSIBLE ENTRANCE LANES
There is a dedicated entrance for accessibility customers to access the arena. We also have dedicated accessible entrance lanes at other entrances.
ACCESSIBILITY INFORMATION HUBS
There is an information hub in the arena and for accessibility customers, staffed by our dedicated team.
SENSORY CALM SPACES
There is a sensory Calm Tent located within the arena. The aim of this space is to provide a safe, low-level stimulation and recalibration zone for any customers who need to use it.
BARS
Dedicated accessible lanes are available at each main bar. This section of the bar has a lowered counter and bypasses the main queuing system.
You can bring prescription medication to the festival but please ensure it is in the original packaging with the dispensary sticker intact.
If you need to bring in loose medication or medication that’s not in its original packaging, please also bring the prescription(s) with you.
Refrigerated medication storage is available.
MEDICAL MARIJUANA
Medical marijuana prescribed for daily use may be brought into the event.
Please bring the medication in its prescribed form together with the original prescription supporting its use for the entire duration of your time at the event. You may be asked to
present this, along with identification matching the name on the prescription, upon entry.
FOOD
All Wireless customers are permitted to bring a small amount of food for personal consumption into the arena.
DRINK
All customers are permitted to bring a refillable plastic bottle of 500ml or less. Larger plastic bottles and refillable metal bottles of any size are not permitted.
Bag Restrictions in the Arena
For security reasons, we ordinarily only permit customers to bring a small bag (A4 size) into the arena.
BSL INTERPRETING SERVICES
A British Sign Language performance interpreting service will be provided on request and at no extra charge, providing reasonable notice is given in advance of the festival.
Please make sure you request this service on the Wireless Accessible Facilities Application form.
Customers who have requested this service will be contacted by the interpreting team for an understanding of which performances they would like covered; this is not guaranteed and subject to change.
HEARING LOOPS
Hearing loops will be installed at the accessible box office and information hub.
Assistance dogs will be approved in accordance with the requirement indicated on your Nimbus Access Card or Wireless Digital Access Pass.
A spending area will be available for assistance dogs.
ACCESSIBILITY GUIDE
Customers who have applied and been processed for accessible facilities will be sent an Accessibility Guide prior to the event.
GROUND CONDITIONS / WEATHER
The site has the benefit of existing hard standing and temporary trackway routes, in certain areas.
However, please be aware that the event primarily takes place on grass parkland with some sloping areas in sections.
It is also important to be aware that, during wet weather, the site is likely to become muddy and become more difficult to navigate.
EFFECT LIGHTING
Smoke machines, strobe lights, lasers, fireworks, and other effects may be in use at this event. Anyone affected by these should bear this in mind.
MEDICAL AND WELFARE
Medical and welfare facilities are available throughout the festival.
Doctors, paramedics, first aiders, and fully equipped ambulances are based at the medical centre.
SECURITY AND STEWARDS
In the unlikely event of an emergency or site evacuation, Security and Stewards are deployed throughout the festival. They will assist in moving everybody to a place of safety.
They are also briefed to offer information, help and support.
If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.
If you have any queries that aren’t answered here, we have a dedicated Accessibility Team working all year round to assist customers. Please don’t hesitate to contact them using the Wireless Accessibility Contact From.