Having spoken at length with residents and the local community we believe information is key. Below is an outline of frequently asked questions and we will continue to add to this as planning progresses:

Firstly – how to get in touch if you need to. There will be a designated community hotline number, hosted by the Festival, if you have any issues over the course of the event. This will be for all things from noise to nuisance to general feedback. Your local borough is also available but if you call us we can respond immediately and all calls remain logged in one place. We aim to record all hotline calls.

The number to call will be shared nearer the event once available.

The phone line will be operational between 8am – midnight on event days (later if required)

There will be a designated resident liaison officer appointed in due to course who will be out and about in the local community in advance of the events and during the events and will be available for you to raise any concerns or feedback to.

Wireless is a three-day music event taking place in Crystal Palace Park on Friday 10th, Saturday 11th and Sunday 12th July. Our headliners will be announced in due course.

Yes, all areas outside the event perimeter fencing will be accessible as normal. The build of the event will be done in stages in order to occupy the park for as limited a time as possible. All park facilities such as the Dinosaurs, skate park, the angling club, childrens play area, the Museum, the Subway, the concert bowl, Brown and Green Café and the lower lake will all remain open as normal.

We appreciate that it’s not just the event itself that causes an impact on the park and the local community. We have arranged our build and breakdown periods to cause minimum disruption to the regular users of the park. We will protect trees from damage throughout our use of the park and put down ground protection for heavy traffic flow areas.

Build and break dates will be shared here as soon as possible.

A Noise Management Plan has been produced as part of the planning process. There will be agreed volume levels, monitored on site by the industry’s leading acoustic consultants in conjunction with the London Borough of Bromley and with consultation from Lambeth, Southwark, Croydon and Lewisham. Amplified music will cease no later than 22:30.

On the day before and on the event days, sound checks will occur. Times of sound checks will be agreed with Bromley Council in advance. Sound checks will not take place on any other days.

When the doors open for Wireless Festival you should expect to hear some low level recorded music to welcome festival goers.

During the show or at any point in the build-up, you can report noise complaints to the Community Hotline or email address. This line will be operation from 8am – midnight (or later if necessary). We would urge everyone to report their complaint to this number in the first instance as all calls are logged and recorded and it allows our expect noise engineers to respond quickly.

It is also anticipated that there will be pyrotechnic displays, however, details of these will be posted on this website once confirmed.

Yes. All food and drink must be purchased on site from our concessions and bars and alcohol is NOT permitted to be brought into the event area from outside.

No.  Wireless is a day festival with no camping for the general public. Security will sweep the park each evening.

Local residents are a key part of the egress plan and the plan will be designed to have as little impact on those who live locally as possible. All egress signage and messaging will encourage festival goers to leave quietly and to show respect to the local residents.

Festival-goers will be directed to three main transport hubs;

Crystal Palace Station
Penge West Station
Crystal Palace Parade Bus Terminal

Further information regarding traffic, public transport and road closures will be published here when available.

There is no public parking at this event and Festival Republic will work with Bromley Council as well as Lambeth, Southwark, Croydon and Lewisham to agree parking controls to safeguard residents.

Festival Republic have appointed a reputable Traffic Management company who are very familiar with the local area. Information regarding Traffic Management and any necessary parking restrictions / road closures will be uploaded here when available.

There will be minimal impact on public transport throughout the day, however Crystal Palace Station and Penge West will be much busier on Friday 10th, Saturday 11th and Sunday 12th September from approx. 21:00 – 00:00. We would advise people allow more time when travelling at these times. All necessary provisions will be made to facilitate access for locals.

Black Cabs and Ubers will be available for festival-goers however we intend to limit them to one pick-up area only. We will work with all taxis and local operators to minimize the impact of collections on local residents.

Yes, there will be security deployed at the event 24/7 throughout.  We are working closely with our partners, including the Metropolitan Police, to constantly review the security situation and we encourage the public to report any suspicious activity to the Anti-Terrorism Hotline on 0800 789 321 or 999 in an emergency.

We will place security both inside and outside the event. There will be ample security directly outside the event and in the surrounding areas.

We are working with the local authorities and some local residents regarding off-site security locations and you will see a roaming presence in the roads immediately adjacent to the festival site. There will also be response teams available to respond to any calls made to the community hotline.

Yes, there will be designated waste management teams appointed to service any routes our customers take to and from the main transport hubs and around the perimeter of the park. We are determined to be good neighbours and we always leave parks and local communities in the same condition as we found them. If you have any problems with litter during the course of the events please do call the community hotline number and someone will ensure it is rectified.

If you have any questions or concerns leading up to or during the event, please do not

hesitate to contact us. The phone number will be circulated in due course. We will also have a dedicated email address available in the lead up to the event. We will aim to respond to all emails on event days but please do call in the first instance as our response will be much quicker. All calls will be recorded and logged and allocated a reference number so they can be tracked. This reference number will be given to all callers.

Contact: crystalpalaceinfo@wirelessfestival.co.uk